To order from Airsealed Marketing you must accept our terms and conditions listed here.

Is Airsealed Marketing a pharmacy?
Airsealed Marketing is a concierge service. Airsealed Marketing is NOT pharmacy. Airsealed Marketing is not reselling products/medicines but providing a service at fees that include the cost of product, local management, shipping and handling.

Does my username works both on shop.airsealed.com and bulk.airsealed.com?
Separate registration is required for both shop.airsealed.com and bulk.airsealed.com sites.

ORDERING INFORMATION

How do I order?
Use the product search function on the left hand side of any page by entering the full or partial name of the product you are looking for or browse the products by categories. Your shopping cart is your order form and allows you to place multiple orders for the products you need. Once you have filled your cart proceed to the checkout where you provide your relevant details so we can process your order. Order confirmation is sent to your email address immediately after you submit your order. We process and dispatch your order within 48 hours (usually same day).

Do I have to be a member to place an order?
No, you don't. There is no requirement to become a member to purchase from Airsealed Marketing. If you do become a registered customer you will enjoy even better prices and access to special offers. The program is free to join and makes ordering and reordering a breeze. Membership is primarily designed for customers who require refills and have multiple product needs. Ordering is made easier and you can track the status of your order.

Do you offer additional discount for large orders?
We're unable to offer any additional discount regardless of quantity ordered since our prices are already low and adjusted for bulk sales.

Can you recommend how to use your products?
Airsealed Marketing is not able to provide any research or usage information on products we sell. All products are sold to be used by professionals only.

SHIPPING INFORMATION

What shipping options do you offer?
- All products are shipped by registered airmail priority (unless otherwise noted on product page).
- Shipping cost is $5 USD per order for all countries.
- We are unable to offer EMS or courier shipping.

How long will it take to receive my order?
After receiving your payment, your order is dispatched within 48 h using registered airmail. Usual delivery time is 1-2 weeks to US and Europe. Registered mail needs to be signed for. Given transit times are average, we can't guarantee these times.

Should I be worried if my order is delayed?
It is common that shipments are delayed due to various reasons even for 2-3 weeks. Keep in mind that there are a couple of possible situations that can occur with your order to cause possible delivery delays. An international shipment normally passes through the local and national postal service in the country of origin, then exportation, as well as shipment transfer through ports of exit, transit to destination country with international postal service, importation in destination country (customs clearance), and finally the local and national postal service in the destination country.

What is your reship policy?
Less than 1 % of all orders sent are rejected by customs and returned to us. In this case we offer free reship or refund excluding shipping fees. In case that parcel is taken/seized by customs or lost we will offer 50% refund or credit towards future purchases (you must provide customs seizure letter), in many cases we will also offer free reship of complete order.

How will my order be packaged?
To protect privacy of our customers, we discreetly package all products in unmarked padded envelopes resembling personal mail with the real return address. To ensure safe delivery we recommend you make more orders over time, rather than one big order.

Can I import your products?
In general most countries have a policy which allows the importation of up to 3 months supply of a given medication without the need for a prescription, as long as it is for personal use. You can obtain information on the applicable importation policy by contacting your countrys Customs authority.

PAYMENT INFORMATION

What currency do you accept?
Our default currency is $ USD (US Dollar). We can also accept EURO for Wire transfer and Western Union, in this case please email us after you place an order for exact amount in your currency.
We can't accept VISA/MasterCard cards and Paypal.

What payment methods do you accept?

• American Express credit cards
  - Advantages: Simplicty, no additional fees
  - Anonymity: very low
  - Cost: free
  - Your card will be billed as "SWISSNET/SWISSBANK" or "ONLINE PHARMACY"
  
• Western Union and MoneyGram
  - Advantage: Simplicity, available in minutes, can be paid online with Credit Card
  - Anonymitiy: High
  - Cost:  5-15% (lower fees at local agent)
  
• Bank transfer (IBAN, SWIFT, wire transfer, T/T)
  - Advantage: fixed fee regardless of amount, online banking
  - Anonymity: Normal
  - Cost: Europe - very low or no fee, rest - fixed fee from $0 to $30