| Frequently Asked Questions
To order from Airsealed Marketing you must accept our terms and conditions listed here.
Is Airsealed Marketing a pharmacy?
Airsealed Marketing is a concierge service. Airsealed Marketing is NOT
pharmacy. Airsealed Marketing is not reselling products/medicines but
providing a service at fees that include the cost of product, local
management, shipping and handling. Does my username works both on shop.airsealed.com and bulk.airsealed.com? Separate registration is required for both shop.airsealed.com and bulk.airsealed.com sites. ORDERING INFORMATION
How do I order? Use the
product search function on the left hand side of any page by entering
the full or partial name of the product you are looking for or browse
the products by categories. Your shopping cart is your order form and
allows you to place multiple orders for the products you need. Once you
have filled your cart proceed to the checkout where you provide your
relevant details so we can process your order. Order confirmation is
sent to your email address immediately after you submit your order. We
process and dispatch your order within 48 hours (usually same day).
Do I have to be a member to place an order? No,
you don't. There is no requirement to become a member to purchase from
Airsealed Marketing. If you do become a registered customer you will enjoy even
better prices and access to special offers. The program is free to join
and makes ordering and reordering a breeze. Membership is primarily
designed for customers who require refills and have multiple product
needs. Ordering is made easier and you can track the status of your order.
Do you offer additional discount for large orders? Yes! Your order will be automatically discounted at checkout: 10 % for orders above $2000 USD 20 % for orders above $3000 USD
Can you recommend how to use your products? Airsealed Marketing is not able to provide any research or usage information on products we sell. All products are sold to be used by professionals only. SHIPPING INFORMATION What shipping options do you offer? - All products are shipped by registered airmail priority (unless otherwise noted on product page). - Shipping cost is $5 USD per order for all countries. - We are unable to offer EMS or courier shipping.
How long will it take to receive my order? After receiving your payment, your order is dispatched within 48 h
using registered airmail. Usual delivery time is 1-2 weeks to US and
Europe. Registered mail needs to be signed for. Given transit times are average, we can't guarantee these times.
Should I be worried if my order is delayed? It
is common that shipments are delayed due to various reasons even for 2-3 weeks. Keep in
mind that there are a couple of possible situations that can occur with
your order to cause possible delivery delays. An international shipment
normally passes through the local and national postal service in the
country of origin, then exportation, as well as shipment transfer
through ports of exit, transit to destination country with
international postal service, importation in destination country
(customs clearance), and finally the local and national postal service
in the destination country.
What is your reship policy? Less
than 1 % of all orders sent are rejected by customs and returned to us.
In this case we offer free reship or refund excluding shipping fees. In
case that parcel is taken/seized by customs or lost we will offer 50%
refund or credit towards future purchases (you must provide customs
seizure letter), in many cases we will also offer free reship of
complete order. List of countries we can't ship to: Canada, Australia, New Zealand and all countries not listed at checkout.
How will my order be packaged? To
protect privacy of our customers, we discreetly package all products in
unmarked padded envelopes resembling personal mail with the real return
address. To ensure
safe delivery we recommend you make more orders over time, rather than
one big order.
Can I import your products? In
general most countries have a policy which allows the importation of up
to 3 months supply of a given medication without the need for a
prescription, as long as it is for personal use. You can obtain
information on the applicable importation policy by contacting your
countrys Customs authority.
PAYMENT INFORMATION
What currency do you accept? Our
default currency is US Dollar. We can also accept Euros for Wire
transfer and WU/MoneyGram, in this case please email us after you place
an order for exact amount in your currency. No other currencies are
accepted for WU/MoneyGram. We can't accept Paypal.
What payment methods do you accept?
V ISA and American Express cards - Advantage: Simplicty, no additional fees - Cost: free - Note: AmEx gift/prepaid cards are not accepted
- Western U.
- Advantage: Anonymous, no need to use credit card - Cost: 5-15% (NOTE: lower fees at local agents than online)
Bank transfer (IBAN, SWIFT, wire transfer, T/T) - Advantage: fixed fee regardless of amount, online banking - Cost: Europe - very low or no fee if using IBAN, USA - fixed fee from $15 to $30
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